Our Return & Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at: info@thunderwasp.com. If your return is accepted, we’ll send you instructions on how and where to send your package. ThunderWasp will not provide a return shipping label, and you have to arrange for self-return or organize their own return shipment. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@thunderwasp.com.

Restocking Fee

Returned products are charged a ten percent (10%) restocking fee.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 48 hours. Please remember that it can take some time for your bank or credit card company to process and post the refund.